Knowledge & Experience
Active Voice products help you take full advantage of the latest voice mail and unified communications technology. Our unmatched expertise comes from selling and installing more than 200,000 systems in over 60 countries to clients in virtually every kind of business. In addition to our reliable products, you can count on our dedicated team of experienced support professionals to provide fast, dependable service for your organization.
Active Voice provides high quality support services through its global network of Authorized Active Voice Dealers, Training, Technical Support, and Professional Services teams. Our Authorized Dealers are experienced telecommunications professionals that provide local support for customers. Active Voice Dealers receive training and certification on Active Voice products. If technical issues arise, Active Voice's Technical Support team is available to provide technical assistance for Active Voice products. Our Technical Support team provides additional support to our certified resellers to ensure that your communications system runs smoothly at all times. Our Technical Support team also provides direct customer support if a Software Support Agreement is purchased. Customers can purchase a Software Support Agreement from their certified reseller.
In addition to Active Voice's Technical Support services, our Professional Services team offers system customization services and implementation, consultation and development services such as IVR or telephony-related development. Professional Services are provided through Authorized Active Voice Dealers.
Stability & Maximum Performance
Active Voice products are scaleable, flexible, and customizable to fit almost any organization. As your business expands and communications needs change, Active Voice's ActiveCare® Support Program will help to ensure that your Active Voice system performs to its fullest potential. By giving you access to the latest software releases, patches, and documentation updates, we make it easier for your business to diagnose problems and receive prompt attention.
ActiveCare Benefits:
- Flexible support plans with many levels of service, including options for direct customer support
- Quick access to software updates, replacement parts and technical tools
- Optional installation services, educational programs and system consulting services
- Added value to your technology investment
Active Voice Technical Support
For Active Voice customers requiring technical support, please contact your Authorized Dealer. If you do not know your reseller, please contact Active Voice Sales Support at 1-800-284-3575 or sales@activevoice.com for assistance finding a local reseller, or visit Contact Us to reach an Active Voice Regional Sales Manager directly.
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