The ActiveCare Software Service Agreement (SSA) helps organizations plan, deploy, use, maintain and transition all their vital messaging solution needs. SSA provides organizations with security and protection while providing the latest software upgrades and technical support.
Utilizing ActiveCare SSA:
- Ensures you have the most current version of our advanced unified messaging solutions.
- Gives you the technical support, tools and training you’ve come to expect from Active Voice.
- Saves you money from costly software upgrades—while simplifying the IT budgeting process.
Maximizing Your Messaging Investment
Maintenance and upgrades through SSA help Active Voice customers get the utmost value from their unified messaging investment. SSA also gives organizations a broad range of worthy benefits, while saving time and money—while increasing their productivity.
Providing Managed Service and Support
With the ActiveCare SSA, customers benefit from a single point of contact for both technical and management escalations, so that issues can be resolved seamlessly without having to keep track of multiple contacts.
Never Pay for a New Messaging System Again
By taking advantage of the ActiveCare SSA, you ensure that you always have the latest version of the messaging solution that you’ve invested in, always gives you immediate access to the very best Active Voice support, tools and training, and you’ll never again have to re-budget for your messaging solutions.
| Level of Service |
Service Includes |
|
Enhanced Support |
- Live telephone assistance
- Trouble tickets
- Remote troubleshooting and software resolution
- Maintenance releases
|
|
Software Assurance |
- Upgrades to the newest version for each Active Voice product purchased
- Upgrades to all maintenance releases for each applicable Active Voice product
- Migration to any identified product designated for replacement for an “end-of life” product
|
|
Premium SSA |
- All the services included in both the
Enhanced Support; as well as the Software
Assurance Service
|
|
For more information about the Active Voice Software Service Agreement,
please contact us at 1-(800) 284-3575; or email us at sales@activevoice.com
|